AEON ROLLS OUT 1ST CLICK & COLLECT SERVICE WITH DRIVE THRU LANE IN MALAYSIA
More freedom and convenience for both online and offline shoppers
Bukit Indah, 26 June 2018
AEON CO. (M) BHD., Malaysia’s leading lifestyle retailer, is making grocery shopping easier and more enriching with its new online-to-offline (O2O) concierge service. AEON’s Click & Collect now allows shoppers from Johor Bahru and Singapore to easily purchase grocery items online before conveniently collecting them later at the kiosk or through the drive thru lane located inside AEON Bukit Indah, Johor.
Collaborating with honestbee – one of Asia’s leading online concierge and delivery service providers, AEON’s Click & Collect aims to make not only offline shopping, but also online shopping even more convenient. Although the current online shopping offers the convenience of delivery to your doorstep, it also means that shoppers are restrained, in means of time and location, while they wait for their delivery. With the introduction of this new service, AEON will provide online shoppers with the freedom to drop by AEON’s store at their own convenience. The drive thru lane offers further convenience to those who wish to enhance the efficiency of their daily grocery shopping. Furthermore, offline shoppers can now maximise their onsite shopping experience such as dining, watching movies together, or even spending an unforgettable time in AEON’s Molly Fantasy indoor theme parks, knowing that the family’s grocery supplies are already taken care of.
With Click & Collect, AEON will combine the convenience of online shopping, with the joy of spending a good time together with families and loved ones inside an integrated lifestyle shopping store such as AEON Bukit Indah – a still favourite feature with most Malaysian and Singaporean shoppers especially during weekends and public holidays.
AEON’s Click & Collect key features:
• 1st Click & Collect with Drive-thru Lane in Malaysia; Customers have the option to purchase online and pick up the purchased items at the drive thru lane before heading home.
• 1st Click & Collect with Self Pick Up service in Malaysia; Customers can now shop online via honestbee’s online platform and self-pick up at the kiosk after a good day-out at the Mall or on the way home after work or also those travelling after work from Singapore.
• 1st Personal Shopper service in Southern Region via honestbee’s online platform; Customers can purchase groceries and daily commodities 24/7 from wherever they are through AEON Bukit Indah store site inside honestbee’s online platform and have it delivered to their doorstep.
The pickup and delivery services are available 7 days a week, with time slots that can be selected between 11AM to 9PM.
Prior to the Click & Collect service, AEON, in partnership with honestbee, has been expanding its home delivery service. The service has been gaining customers’ confidence resulting in 5 consecutive months of successful expansion; in addition to the initial launch in AEON Mid Valley, the service is now available at AEON Taman Maluri, AEON Cheras Selatan, MaxValu Prime Sphere Bangsar South and AEON Wellness Mid Valley.
Shinobu Washizawa (Mr), Managing Director of AEON CO. (M) BHD. said the advancements in technology and digitalization has seen consumers leading a different lifestyle in recent years, especially the millennials, where most are tech savvy and prefer to do online shopping for convenient and seamless experience.
“As a leading customer-centric retailer in Malaysia, we are actively seeking new ways to engage and better connect with our customers. We aim to offer our customers a wholesome and enriching shopping experience, be it physical store visits, via the click of a button, or a combination of both.“ said Washizawa.
Adding Value to An Established Grocer
honestbee is an online concierge and delivery service with presence in eight countries. According to Mr. Pulkit Manchanda, Country General Manager of honestbee Malaysia, “One of the key drivers for the success of the online retail sector is convenience. As a trusted online concierge, we are always evolving with time to offer our customers a whole new level of committed reliability. This new service will be a solution for those who are pressed for time to pick and queue for their groceries. That’s when we come in, as customers will have more time in their day as we do their shopping for them.”
As the pilot project of this partnership, the new Click & Collect service will kick-start at AEON Bukit Indah store. Customers who live in Johor Bahru and Singapore will enjoy more than 10,000 listed grocery products, including AEON’s own brand TopValu.
Washizawa added: “We are proud to launch this new service at AEON Bukit Indah as it will benefit not only the Johoreans, but also Singaporeans that shops here. We hope that this partnership will expand our coverage further as currently it has been focused in Kuala Lumpur, which has proven to be very encouraging so far. We will closely monitor the feedback and demands from our customers, and I am delighted to share that AEON CO. (M) BHD. will have more of such innovations in the pipeline.”
As an introductory offer, every new customer will get to enjoy a RM30 discount with a minimum spend of RM120. To enjoy this benefit, new customers need to key in the promotional code of “AEONJ30HB” to redeem any time before 1 July 2018.