Saturday 7 June – AEON CO. (M) BHD., today launched its first “AEON Meet Customers Day” as part of the “We Care & Hear You Always” Customer Engagement Campaign at the Centre Court of AEON AU2 Setiawangsa Shopping Centre where the management and staff of AEON meets customers in-store to hear their voices and opinions.
AEON has and always will emphasize on improving overall customer satisfaction and the “Meet Customers Day” is AEON’s commitment for future and continual success. The objective of this special day is to gather invaluable feedback from customers and it is also a platform for the management to mingle and interact with their customers.
This also creates an opportunity for the management to really see and hear a customer’s needs issues from a customer’s point of view and for new ways for AEON to further enrich a customer’s life. The three specific areas being focused on for improvement are Quality Service, Quality Merchandise and also Quality Facility and Amenities.
“We value the opinions of our loyal customers and Meet Customer Day allows us to improve the channels of communication so that we can hear from customers, see the issues from these customers’ eyes and hear the feedback for ourselves. This is vital as we are constantly striving to improve the quality of our service and merchandise as well as our facilities & amenities,” said Ms. Nur Qamarina Chew, Managing Director of AEON CO. (M) BHD. during the launch.
The next “AEON Meet Customers Day” is scheduled to take place stage by stage started June 2014 at AEON outlets throughout the country. This pro-active approach in engaging customers is used together with existing channels such as the Customer Careline and also Facebook to reach customers from all walks of life.
Guest of Honor, Y. Bhg. Dato’ Basaruddin Bin Sadali, Deputy Chief Secretary, Ministry of Domestic Trade, Consumerism & Cooperatives added “Pro-Active Initiatives such as AEON’s Meet Customer Day are a positive sign that the company is here to stay and is interested in improving the customer shopping experience on all levels”.