Kuala Lumpur, April 1, 2020
The first Movement Control Order (MCO) enforced by the government has been successfully completed. It was difficult and challenging for everybody but we all understood that it was something that needed to be done. Today marks the first day of the second Movement Control Order which takes place from 1st April to 14th April, 2020. We adhere to the given instruction and we hope and pray that our nation will recover from this pandemic faster and that everything will turn out for the better soon.
With the implementation of the MCO, AEON Retail will offer a twenty-eight (28) day rental waiver for the period of 18th March 2020 to 14th April 2020 covering phase 1 and 2 of the MCO period. This offer is given to our valued partners within the non-essential business that are unable to operate at their premises. This rental waiver offer is subject to terms and conditions and is on a case to case basis.
“We thank our partners and retailers for their valuable support during these trying times and we understand their predicament. We express our support as we help ease their financial burden by offering them a waiver of rental during the first and second MCO period,” added Shafie Shamsuddin, Chief Executive Officer, AEON Retail (Malaysia).
The waiver of rental will be enforced throughout all 28 AEON Malls, and 18 AEON BiG Mall Hypermarkets nationwide.
In light of the implementation of the second MCO, AEON Retail will continue to ensure sufficient stocks are made available throughout all of its stores nationwide.
Shafie Shamsuddin remarked, “We are grateful to our business partners and suppliers for continuously ensuring uninterrupted deliveries to all of our stores nationwide. This valuable support enables us to provide the sufficient supply of products to our customers at all times. We advise our customers not to engage in panic buying throughout this period. We are constantly replenishing our stocks at the store level.”
“At AEON, we practice social distancing and we urge all shoppers to constantly maintain their distance while shopping with us,” commented Shafie Shamsuddin.
AEON staff are stationed throughout the mall to ensure that customers are keeping their distance There is a control in terms of number of shoppers who are able to get access to the outlet at any one time. At the cashier counters, customers are required to stand at a designated spot before proceeding to make payment.
AEON continues to undertake extra precaution and measures to ensure a hygienic and safe shopping environment in accordance with the guidelines set by the Ministry of Health. Our staff are constantly ensuring that all the public areas are being sanitized besides the cashier counter, the shelves, trolleys, and other facilities. AEON is committed to ensuring that the customers have a pleasant shopping experience with peace of mind. All AEON staff are required to wear masks, gloves and are given access to hand sanitizers.
AEON Retail will continue to provide essential services to the general public as it continues to operate supermarkets, pharmacies, clinics, banks and financial services, convenience stores and most F&B outlets for delivery and take-away. The AEON outlets will be operational from 8am to 8pm every day.